Privacy Policy

Privacy Policy

Introduction

Welcome to Private Hot Air Balloon Dubai’s online platform at https://private-hot-air-balloon-dubai.terratrek.net. We prioritize your privacy and are committed to protecting your personal information in accordance with global data protection regulations. This Privacy Policy details how we collect, utilize, and safeguard the data of our users.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://private-hot-air-balloon-dubai.terratrek.net
  • Mobile applications and software provided by us
  • Services and products offered through our platform
  • User interactions with our content, whether on our websites or linked third-party sites

Please note that this policy does not extend to external platforms or services accessed through links on our website, as they have their own privacy policies.

Processing Activities

This Privacy Policy outlines our practices when:

  1. You use our applications and services as a registered user.
  2. You visit our websites and engage with the content.
  3. We communicate with you via email, calls, or text messages for marketing or operational purposes.

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide our services effectively. These include:

  • Account Information: Details required to create and manage your user account, such as name, username, and email address.
  • Payment Information: Credit/debit card details, billing addresses, and transaction records for processing payments.
  • Financial Information: Bank account numbers or other financial data if you choose to make direct bank transfers.
  • Purchase Information: Products or services bought from us, including order history and preferences.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data for analytics and personalization.
  • Location Data: GPS coordinates and location-based services data to provide location-specific services.
  • Feedback: Responses to surveys or feedback forms to improve our products and services.
  • Social Media Information: Data from social media platforms when you interact with us through these channels.
  • Product Information: Details about the products you view, search for, or purchase on our site.

We collect this data through direct user input, interactions with our platform, and automated tracking technologies. Additionally, we may receive personal data from third parties who assist in our operations, subject to their privacy agreements.

Cookies

We employ cookies to enhance your experience when using our website or applications:

  • Strictly Necessary Cookies: These ensure basic functions like login and navigation work correctly.
  • Preference Cookies: Remembering user preferences for a personalized experience.
  • Analytics Cookies: Tracking website usage statistics to improve our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes it was collected for. Once these purposes are met, we securely delete or anonymize the data in accordance with legal requirements. This process ensures that your information is not retained beyond its intended use.

Security Measures

Implementing robust security measures is paramount to protecting your personal data:

  • We utilize encryption for secure communication and data storage.
  • Secure third-party processing partners are engaged to handle sensitive transactions.
  • Regular security assessments and updates are conducted to safeguard our systems.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. Our services are designed for a mature audience, and we encourage parents and guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: The right to request access to and review the personal data we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Deleting or anonymizing your personal data in certain circumstances.
  • Restriction: Limiting the use of your personal data under specific conditions.
  • Portability: Receiving your personal data in a structured format for reuse with another service provider.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: Ensuring no adverse decisions are made solely based on automated processing.
  • Appeals/Complaints: Filing formal complaints and appeals regarding data protection matters.

To exercise these rights or seek clarification, please contact our dedicated privacy team via the provided channels.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on our website, and we encourage users to review it regularly.

Contact Information

For any queries, unsubscribe requests, or data-related concerns, please reach out to us:

Email: [email protected]
Address: [Privacy Team Contact Address]